- Click here to download your mat exchange form and return instructions.
- Complete mat exchange and print 2 copies.
- Return your defective mat to Gaiam, along with a completed mat exchange form.
For complete rules of this offer, please see below.
If at any time in the future, you believe your Gaiam yoga mat is defective, you may submit a claim for a replacement mat by following the instructions above.
Note: Do NOT return your mat to the store where it was purchased. Retail stores are NOT authorized to provide service under this Lifetime Guarantee.
Terms & Conditions of the Lifetime Guarantee:
1. Determination of Replacement Yoga Mat: When filing a claim, you must choose the same mat you purchased. If the mat you purchased is not available (e.g., out of stock, discontinued item), a substitution will be made at Gaiam’s discretion for a yoga mat with comparable performance, appearance and value.
2. Scope of Lifetime Guarantee -- Manufacturing Defects: This Lifetime Guarantee covers manufacturing defects only (including any defect in materials or workmanship). Gaiam has the sole discretion to determine manufacturing defects. Normal wear and tear is not covered under this Lifetime Guarantee. Loss or theft of a Gaiam yoga mat is not covered by this Lifetime Guarantee. This Lifetime Guarantee applies to all types of defects or failure during standard use
3. Covered Individual: This Lifetime Guarantee extends only to you, the original purchaser of a Gaiam mat.
4. Duration of Lifetime Guarantee: This Lifetime Guarantee lasts for the life of your Gaiam mat.
5. Geographic Limitation: This Lifetime Guarantee applies only to purchasers of Gaiam yoga mats who are residents of the United States.
6. Replacement as Sole Remedy: The sole remedy under this Lifetime Guarantee is replacement of the covered Gaiam yoga mat with an identical or comparable yoga mat, at the election of Gaiam. Gaiam is NOT liable for any other remedy (such as a cash refund) or for any damages, whether actual, special, incidental, punitive or consequential damages, resulting from the use or misuse of this product. All replacements are final and have no cash value. Note: Some states do not allow the exclusion or limitation of special, incidental, punitive or consequential damages, so the above limitation or exclusion may not apply to you.
7. Reproduction of Customer Communications: Gaiam reserves the right to reproduce all or any portion of any customer letter, email, photograph and/or other communication received by Gaiam in connection with this Lifetime Guarantee in its advertising or promotional materials without compensation to the customer. The submission of any such letter, email, photograph and/or other communication as part of a claim will constitute a license authorizing Gaiam to use and reproduce all or any portion of those materials in connection with its business.
8. Other: Any missing, incomplete, or incorrect data entered by the consumer is not the responsibility of Gaiam. Please make sure it is a Gaiam yoga mat by looking for the Gaiam name or logo (see above). Non-Gaiam mats are not covered by this Lifetime Guarantee, and will not be eligible for replacement.
9. THIS LIFETIME GUARANTEE GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
10. THIS WARRANTY IS SUBJECT TO CHANGE.