When you buy directly from us, we want you to be 100% happy with your purchase experience. We hope you love everything you receive from us, but if you’re less than 100% satisfied, you may return or exchange any item(s) provided they are unopened and unused within 30 days after your purchase. Please a contact customer service team member if your order is unsatisfactory or doesn’t suit your needs. We want to make it right for you, as quickly and easily as possible.
Please note purchases made at other retailers will adhere to their return policy, so please reach out to the store you purchased from in regard to returns or exchanges.
Just read what our satisfied customers tell us:
"Love Gaiam, in the couple of times I've spoken with customer service, they have been positive and helpful in quickly resolving issues."
Location: Seattle, WA
"Great service; immediate delivery of products."
Location: Chicago, IL, USA
"Great return policy, nice products. Customer satisfaction seems to be the most important."
Location: Newport, KY, USA
"We were missing a plug - I had to call and then it arrived within the week. Very pleasant on the telephone."
Location: Baraboo, WI USA
"The rep I spoke with was so so helpful, knowledgeable and friendly. She even told me that she would be out of the office, so I wouldn't worry if I didn't hear back from her immediately. Plus, she did everything she said she would and went out of her way to email me later a few times to make sure everything was ok. <3 very impressed"
Location: Manhattan Beach, CA, USA
"There was a mix up in my order date and when I called costumer service the rep was very kind and promptly resolved the issue. My mat arrived on time and I am very grateful for that. Great costumer service for sure!"
Location: San Diego, CA, USA