When you buy directly from us, we want you to be 100% happy with your purchase experience. We hope you love everything you receive from us, but if you’re less than 100% satisfied, you may return or exchange any item within 30 days after your purchase. Purchases made at other retailers are not backed by our 100% Satisfaction Guarantee.
We want to make it right for you, as quickly and easily as possible.Contact a Gaiam customer care team member:
Just read what our satisfied customers tell us:
"Love Gaiam, in the couple of times I've spoken with customer service, they have been positive and helpful in quickly resolving issues."
Location: Seattle, WA
"Great service; immediate delivery of products."
Location: Chicago, IL, USA
"Great return policy, nice products. Customer satisfaction seems to be the most important."
Location: Newport, KY, USA
"We were missing a plug - I had to call and then it arrived within the week. Very pleasant on the telephone."
Location: Baraboo, WI USA
"The rep I spoke with was so so helpful, knowledgeable and friendly. She even told me that she would be out of the office, so I wouldn't worry if I didn't hear back from her immediately. Plus, she did everything she said she would and went out of her way to email me later a few times to make sure everything was ok. <3 very impressed"
Location: Manhattan Beach, CA, USA
"There was a mix up in my order date and when I called costumer service the rep was very kind and promptly resolved the issue. My mat arrived on time and I am very grateful for that. Great costumer service for sure!"
Location: San Diego, CA, USA