Here at Fit for Life we are proud to be pivoting quickly to provide you product to help start or continue your journey to health and wellness. We are focusing diligently on the safety and welfare of not only our staff but our customers as well, and because of this we have made adjustments to our lead to shipment times on our orders as well as our return policy. Please understand that the health and wellbeing of everyone during these unprecedented times is our top priority, and we appreciate your understanding and patience while we take these necessary steps.
Extended Shipping and Order Fulfillment Times:
Due to employee safety, we are operating with a reduced distribution center team and therefore shipping & delivery times are delayed/extended beyond our usual ship windows. Our team here is working very hard to get your order out in a timely manner but are also very focused on the health and safety of our entire staff and all of our customers. Please be patient in knowing that we are diligently working on processing and shipping your order, but that it may take up to 3-5 business days for it to get shipped out. If you have not received a confirmation of shipment within 7 business days of order placement, then we welcome you to contact our customer satisfaction team at firstname.lastname@example.org and we will investigate.
When are orders shipping?
In order to ensure the safety of our customers and our team, we are operating with a reduced distribution center team, and as a result shipping and delivery times are extended beyond our usual standards. We assure you that our team is working swiftly and safely to make, pack, and ship your order as soon as possible, but orders may take up to 5-7 business days to ship out. We greatly appreciate your support and patience and ask that you only reach out to our Customer Service team if you have not received a tracking number after 10 days from when your order is placed.
Shipping and Order Fulfillment Parameters:
During this time with reduced staff within our Distribution Center we have implemented the following measures to ensure the best efficiency possible of our teams!
No Returns or Exchanges on Open Shipped Product, Weights or Mats for Your Safety:
During this unprecedented time where safety and cleanliness is of the utmost importance, we are no longer accepting returns or exchanges on open shipped products, mats or weights that have left the controlled environment of our warehouse. This precaution has been put in place to ensure the safety of all our customers. Should you have more questions in regard to this precaution please reach out to our customer service team at email@example.com and we will work with you to get you answers or the best possible solution to any concerns. Please note that due to continued concerns about the coronavirus, we have also extended the return window to 60 days post purchase for all purchases of fully packaged/sealed items made between March 15, 2020 and June 1, 2020. Any orders placed after June 1 will adhere to our standard 30 day return policy. Please note that due to precautions taken by the warehouse team to process your returned product, returns and refunds may take up to 4 weeks to be entered into the system.
Distribution Center Precautions:
Strict precautionary social and sanitation measures are in place at our distribution center.
All staff are wearing gloves at ALL times, changing gloves often, and washing hands often.
Cleaning stations with hand sanitizer and sterilizing wipes are set up across our facilities.
We have increased the frequency with which we clean and disinfect touched objects and surfaces, including screens, tables, chairs, bathrooms, and door handles.
We are on a rotating staff schedule to ensure safe social distancing is adhered to at all times. We have imposed strict receiving guidelines for all vendors.
Socially Distanced, but Business as Usual:
All from remote working environments, our Customer Service team remains active to support you with any questions. Our usual business hours are in effect 8:00am-5:00pm MST, Monday - Friday. Email is the most effective and efficient means of reaching our team. We strive to get back to all customer inquiries in a 1-2 business day window although due to an influx of customer inquiries and questions during this time, we do ask you are patient with our response time as these may vary.
In an effort to provide the safest working environment possible, all of our corporate office teams are also working from home at this time to bring you fresh content and new products to help you have the tools you need for your wellness journey.
The health of our staff and our customers continues to be a top priority for all of us here at Fit for Life, and we appreciate your support and understanding as we navigate this new way of providing your fitness and wellness products.