Frequently Asked Questions at Gaiam.com
Can I buy Gaiam eGift Certificates?
Can I use my Gaiam paper Gift Certificates as a form of payment?
Yes. If you are making your purchase online, you may redeem your gift certificate for payment by entering the gift certificate number at the payment information page during step 3 of the checkout process. You may redeem more than one gift certificate per order. Gift certificates can only be used once and once redeemed will no longer be valid. If there is a remaining balance for any unused portion of your gift certificate the remaining balance will be issued to you in the form of a check by mail.
While we make every effort to ensure the accuracy of our information in print and online, errors occasionally occur. We reserve the right to make corrections.
How do I place an order?
Add the item(s) to your shopping cart on gaiam.com, and then proceed through the checkout process. You can also call us to order at 1-877-989-6321.
What are Cookies and how do I enable them?
Cookies enable your web browser to communicate with our website. You must have cookies enabled to shop on gaiam.com.
What browser do I need to shop?
Our site has been optimized to function with all Web browsers.
Is the information I give you secure?
Yes, our website is secure and encrypted.
How much is shipping and handling?
Please note shipping chart below:
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U.S. Mail Parcel Post
(7-10 Business Days)
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FedEx Ground
(5-7 business days)
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FedEx 2 Day
(2 business days)
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$0-$25
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$5.99
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$10.99
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$14.99
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$25.01-$50
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$7.99
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$12.99
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$16.99
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$50.01-$70
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$9.99
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$14.99
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$18.99
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$70.01-$100
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$11.99
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$16.99
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$20.99
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$100.01-$125
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$13.99
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$18.99
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$22.99
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$125.01-$150
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$15.99
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$20.99
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$24.99
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$150.01-$180
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$17.99
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$22.99
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$26.99
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$180.01-$250
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$19.99
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$24.99
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$28.99
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$250.01 +
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9% of subtotal
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+$5.00
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+$9.00
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2009 Holiday Delivery Schedule
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Order by this date: |
For standard U.S. Mail Parcel Post delivery to these destinations by December 24th: |
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December 8th deadline |
APO, FPO and other military installations |
December 14th deadline |
Guam, Hawaii and Alaska |
December 16th deadline |
Nevada and California |
December 17th deadline |
Washington, Oregon, Idaho, Montana, Wyoming, Utah, Arizona and Puerto Rico |
December 18th deadline |
North Dakota, Minnesota, South Dakota, Nebraska, Colorado, Kansas, Missouri, New Mexico, Texas, Oklahoma, Florida, Vermont, Maine, Massachusetts, District of Columbia, Deleware, Rhode Island, Maryland and New Hampshire |
December 21st deadline |
Wisconsin, Michigan, Iowa, Illinois, Arkansas, Mississippi, Louisiana, Alabama, Georgia, South Carolina, North Carolina, Virginia, Pennsylvania, New Jersey, New York, West Virginia, Tennessee and Connecticut |
December 22nd deadline |
Indiana, Ohio and Kentucky |
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What is the delivery time to Alaska, Hawaii and the U.S. Territories?
The standard delivery time via USPS is 7-10 business days.
What is the delivery time to an APO/FPO address?
Please allow 2-3 weeks to receive a shipment to an APO or FPO address.
Can I purchase an item online that is currently on backorder?
Yes, you can order a backordered item. We will not charge you for it until it is shipped.
Can I purchase items for delivery outside of the U.S.?
At this time we only ship to the United States and its territories and to Canada. For orders to Canada please call 1-877-989-6321 for details and to place your order.
How will my order be packaged?
In keeping with our mission to clean up the planet, we reuse boxes and packing materials that come into our warehouse and use new boxes and mailing envelopes made of up to 100% recycled material. We use clean waste paper collected from local sources and 100% natural, corn-based, biodegradable "peanuts" to help protect your order during shipping.
Why do you charge oversize shipping?
Because some large items are bulky and heavy, our cost to ship them is higher than for other items. Therefore, we have added a delivery surcharge; this charge is stated in the product's description and is in addition to regular delivery charges.
Can I add any Gaiam.com item to my registry?
Yes, just click the “add to registry” button that appears on every product page.
What should I do if the registrant has received everything?
Consider purchasing a gift certificate! You can purchase a gift certificate online or by calling our ordering line at 1-877-989-6321.
How long will my registry be posted after my event?
Your registry will stay active until you close it. When you close it, your guests will not be able to access the registry but you will still be able to review all purchases when you log in.
How soon will the gift registry be updated with my purchase?
The gift registry is only updated if the items are purchased directly from the recipient's wish list and will happen when the order is completed.
*Please note that this is an online-only gift registry and items purchased via phone, mail, or fax will not be reflected in the Registry quantities.
When I create my Gift Registry online at Gaiam.com, will guests be able to access it any other way?
You can email your gift registry wish list to your friends and family (a copy of the email will be sent to you as well). They can also search for your gift registry by your registered email address from the link on the Gaiam.com gift registry page.
Do you charge taxes?
Yes, we charge sales tax for orders shipping to Colorado and Ohio.
This will automatically be added to your order.
How do I redeem a coupon or promotional offer?
Any promotional offer code should be entered at the shopping cart in the Promotion Code / Catalog Key Code box at the top of the page or at Step 1: Billing of the checkout process in the Promotion Code / Catalog Key Code box located to the right side of the page. Gift coupon codes are entered in the gift certificate box on the payment information page at step 3 of the checkout process. Read more
How do I redeem an offer from a Gaiam catalog?
Gaiam catalog offers are redeemed by entering the catalog keycode exactly as printed on the address label on your catalog at the shopping cart page in the Promotion Code / Catalog Key Code box at the top of the page or at Step 1: Billing of the checkout process in the Promotion Code / Catalog Key Code box located to the right side of the page.
How do I send items to multiple addresses?
You will have the opportunity to enter shipping addresses at the checkout. A separate shipping and handling charge is applied for each shipment to a different address.
What payment options are available?
We accept Visa, MasterCard, American Express, and Discover. We also accept PayPal.
You may also send us an order by mail with a check or money order.
Click here for a printable order form.
Do you have an affiliate program?
What is your return policy?
Everything in our catalog and on our website is unconditionally guaranteed. We want you to be completely satisfied with every purchase you make with us. If you are not fully satisfied with a product you ordered or received, we'll exchange it, credit your account or refund your money.
How do I return an item?
Please note the following instructions to help us quickly process your return:
Complete and detach the return form from your order receipt you received with your shipment and include with your return to ensure proper credit. Fill in the quantity and the reason code. If you received the item(s) as a gift, please also complete the fields related to gift orders.
If exchanging items, simply indicate the items for exchange on the return form and we will ship the replacement items or any additional purchase with no shipping charge (oversize charges may apply).
Items may be returned using the following methods:
Option 1: Return with SmartLabel™:
Attach the label printed on the order receipt and drop your package in a mailbox, give it to your postal carrier or take it to the post office.
When using the SmartLabel, you don't pay postage up front. The shipping charges back to us will be deducted from your merchandise credit/refund. There will be no return charge if we sent the wrong item or if it arrived damaged.
SmartLabel return charges are as follows (they will be deducted from your order refund automatically):
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Up to
2 lbs
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2.1 to
10 lbs
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10.1 to
15 lbs
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$5.50
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$8.50
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$12.50
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Please note: Not all orders will be eligible for return by SmartLabel. This generally applies to heavy or bulky items, or items that may ship directly from the manufacturer. If your order is not eligible there will be no SmartLabel provided on the order receipt. In this instance please follow the "return on your own" instructions below.
Option 2: Return on your own:
Ship your package back via insured mail, FedEx or any other traceable method to:
Gaiam
Attention: Returns
5455 West Chester Road
West Chester, OH 45069
Please Note: If you purchased a Gaiam product at a retail location and need a return or exchange, please take it to the store where it was originally purchased. The address above is only for returns and exchanges of products purchased from
our website or one of our catalogs.
Merchandise credit: Please allow 14 days for us to receive and process your return. We'll credit or refund the value of the items returns and any taxes you were charged (excluding original shipping charges), less the cost of the SmartLabel
return charge, if you choose this option. Credit card adjustments should appear within 2 billing cycles.
How do I subscribe to your email list?
How do I unsubscribe from your email list?
How do I update the email address you have on file for me?
You can change your email address here: My Account. Log in to you Gaiam.com account and update your email address in "My Information". Contact customerservice@gaiam.com with any questions.
How can I receive a print catalog?
How do I remove my name from the catalog mailings?
Email us at customerservice@gaiam.com with your name/address and we will stop catalog mailings to your address. If available, please include the customer number located on the back of the catalog(s) you have received.
How do I place an order outside the U.S. and Canada?
Delivery to international addresses is not currently available on Gaiam.com. Currently we are only able to ship to the United States and its territories via Gaiam.com. We can fulfill any Canadian orders through our toll-free customer service line 877-989-6321.
How do I place an order shipping to Canada?
Placing orders shipping to Canada is not available on Gaiam.com at this time. You may call us toll-free at 1-877-989-6321 to place an order shipping to Canada.
What are my shipping options to Canada?
At this time, the only shipping option for orders to Canada is Parcel Post International mail. Delivery time is 2-3 weeks.
What are your shipping and handling charges for Canadian orders?
Our shipping costs to Canada depend on the weight of the order. Please call us toll-free at 1-877-989-6321 for shipping quotes and other information or to place your order shipping to Canada.
How much duty is charged on Canadian orders? How much tax will I be charged on Canadian orders?
Duties and taxes are assessed by Canadian customs. We cannot tell you in advance what these fees might be nor due we assume any responsibility for these fees. You will be responsible for these fees and notified at the time of delivery the amount due.
For product selection and availability outside the U.S., please contact the nearest
Gaiam international partner or email us at
international.inquiries@gaiam.com.
International Business Development
How do I sell Gaiam products as a distributor or retailer in an international market?
International distributors and retailers who would like to sell Gaiam’s fitness lifestyle media, kits and accessories items in their local markets can contact us. For further information, we kindly refer you to our International page.
Coupons/Key Codes/Source Codes
How do I redeem a coupon code/promotion code/key code/source code when placing an order?
To redeem a Gaiam gift coupon please enter the coupon number as printed on your coupon in the gift certificate box on the payment information page at step 3 of the checkout process. Multiple coupons may be used on the same order and may be used in conjunction with promotional offers. Unlike gift certificates, any unused balance of a Gaiam gift coupon will be forfeited.
To redeem a promotional offer code received from a Gaiam catalog, Gaiam email promotion or other Gaiam affiliated source you may enter the offer code at either Catalog Quick Shop step 2 (in the Catalog Key Code/Web Code box) for those that have exact item numbers available such as catalog shoppers or you may enter your promotional offer code in the Promotion Code / Catalog Key Code box on the shopping cart page after you have added items to your shopping cart. After entering your offer code click the "update" button to the right of the box and your promotional offer will be applied as long as all conditions of the offer are satisfied.
Please enter your catalog key code or web promotional offer code exactly as stated from the source. You must meet all conditions of the offer in order to receive the promotion. You may only apply one promotional code per order as promotional offers cannot be combined or applied to previous orders.
Promotional offers are not valid on Go Zero tree donations, select renewable energy items or Gift Certificates unless expressly implied. Some sale items may not be eligible for additional discounts above and beyond a listed sale price. Shipping offers are only valid for the first contiguous U.S. shipping address on your order and regular shipping charges are applied to any additional addresses thereafter. Oversized and expedited shipping charges still apply to all orders unless expressly implied. Other restrictions may apply.
Gaiam is not responsible for any information related to promotional offers provided by third party sources that are not Gaiam affiliated.
I would like to make a comment about a product I have purchased from Gaiam. How do I do this?
You’re the heart of the Gaiam community. To help you live your greenest, healthiest life, we’ve created several
ways for you to connect. We promise to use your feedback to improve your experience.
If you have questions about a purchase you have made or are planning to make, you may contact us anytime at customerservice@gaiam.com.
Please take a moment to complete our online survey about your order experience at http://www.gaiam.com/shipmentsurvey.
Each month, one respondent will receive a $50 Gaiam coupon to use on a future order!*
*Odds of receiving the $50 Gaiam coupon vary based on the number of entries submitted.
Rate + Review: We value your opinions and we welcome reviews of every product we sell on Gaiam. Your feedback helps ensure our products and service keep improving! Click here for instructions on how to write a review.
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