Customer Service

SHIPPING INFORMATION

 
No-Risk Guarantee:

We want you to be completely satisfied with every purchase you make with us. If you are in any way dissatisfied with a product you ordered or received, we'll exchange it, credit your account or refund your money.

 

Printing & Online Errors:

While we make every effort to ensure the accuracy of our information in print and online, errors occasionally occur. We reserve the right to make corrections.

 

Gift Packaging:

When sending Gaiam gifts to friends, family and clients, we can gift package most products for you and ship them anywhere in the U.S., Canada, and Puerto Rico. We'll also include a card with your personal message. Cost is $5.00* per package!
* Price does not include shipping and handling charges.

 

Multiple Ship-to's:

For multiple shipping addresses, a separate shipping and handling charge will be assessed based on the product total to each address.

 

Shipping & Rates

Gaiam.com ships to addresses in the 50 States, U.S. Territories and U.S. military installations. Shipments within the 48 contiguous states, AK, HI, U.S. Territories and U.S. military installations may be shipped by a variety of carriers, shipping rates will vary. U.S. Mail is our primary shipper but Gaiam.com may use alternate ground shipping methods for oversized items. Orders shipped to P.O. Boxes will ship via U.S. Mail. If you have questions please contact us at 1-877-989-6321.

FedEx is unavailable to the following destinations: AK, HI, U.S. Territories, U.S. military installations and P.O. Boxes.

For orders shipping to HI, AK, U.S. Territories or U.S. military Installations shipping rates will vary. Gaiam Customer Service will contact those that ship to these locations, Monday - Friday, to provide a shipping quote for approval (or you may call 1-877-989-6321).

Delivery to international addresses is currently unavailable on Gaiam.com.
Please allow 3-4 weeks for delivery to Canada.

Shipping and handling charges for your online order will be calculated as follows:

     
 
 
U.S. Mail Parcel Post
(7-10 Business Days)
FedEx Ground
(5-7 business Days)
FedEx 2 Day**
(2 business Days)
$0-$25
$4.99
$9.99
$13.99
$25.01-$50
$7.99
$12.99
$16.99
$50.01-$70
$9.99
$14.99
$18.99
$70.01-$100
$11.99
$16.99
$20.99
$100.01-$125
$13.99
$18.99
$22.99
$125.01-$150
$14.99
$19.99
$23.99
$150.01-$180
$16.99
$21.99
$25.99
$180.01-$250
$18.99
$23.99
$27.99
$250.01 +
$19.99
$24.99
$28.99
 
     

*Please note that this chart lists introductory rates and is subject to change at any time without notice. For phone, fax, and mail orders, shipping and handling will be calculated according to the chart on the order form of the catalog. Shipping and handling is calculated off of the original product total, before any coupons or promotional offers are applied. Shipping and handling promotions are not valid for AK, HI, Canada, and the territories.

Please allow 7-10 business days (excludes weekends and holidays) for USPS Mail Parcel Post and Ground delivery.

 

FedEx Service

As an alternative shipping method, FedEx Ground delivery is available for an additional $5.00 added to standard delivery charges. Please allow 5-7 business days for FedEx Ground delivery.

FedEx Overnight delivery may be available for some orders. Please call customer service at (877) 989-6321 for FedEx Overnight service availability and rates.

FedEx 2 Day orders of in-stock items shipping within the 48 contiguous United States will be shipped the following business day and will arrive within 2 business days after being shipped (excludes weekends and holidays).

**FedEx 2 day shipping for orders over 10 lbs. may require additional shipping charges. Some items cannot be shipped via Fed Ex 2 Day service.

 

Oversize Charges

Because some large items are bulky and heavy, our cost to ship them is higher than for other items. Therefore, we have added a delivery surcharge; this charge is stated in the product's description and is in addition to regular delivery charges.

 

Same Day Shipping

Orders must be submitted by 10:00 am MST in order to ship the same day.

 

About our Packaging

At Gaiam we do everything we can to ship your order in the most environmentally responsible way possible while ensuring your items arrive safely. Your package may contain some combination of the following. As a leader in the environmental industry, we believe they are positive solutions to the challenge of eco-conscious shipping.

 

Gaiam corrugate - 30% recycled, 100% recyclable

If your box has a Gaiam logo, it contains up to 30% post-consumer recycled materials, the maximum that still makes for a sturdy shipping box, ensuring your products arrive in tip-top condition. These boxes are 100% recyclable; place them in your curbside recycle bin.

 

Reused boxes - 100% reclaimed, 100% recyclable

One of our principles is "Ugly boxes save trees." Rather than using a new box for every shipment, we reuse as many boxes as we can to help lessen the impact of waste in our landfills. Please recycle our ugly boxes, too!

 

"Peanuts" - 100% natural, 100% biodegradable

Renature© "peanuts" are made from a potato/wheat starch mixture. They are 100% biodegradable and water soluble, and they won't pollute groundwater. They are not good food, but they will not harm your pet if eaten. These off-white peanuts can be safely added to your composter, disposed of in your garbage disposal, flushed down a toilet or drain, dissolved in the yard with a hose or reused for your own shipping needs. These peanuts are not made using consumable food product. They utilize the waste material generated from processing such food stocks as corn and potato.

 

Newsprint - 100% reclaimed, 100% recyclable

The paper we use is from end rolls too small to be used by newspapers. Rather than sending newsprint end rolls to a landfill, suppliers send it to us for use in packaging. The cardboard core in each roll of newsprint is returned to the suppliers to be used again and again. Newsprint can be recycled with your regular newspapers.

 

Mailers

Our paper-based padded mailers are made from 95% recycled paper fibers, 55% from post-consumer content. Our plastic bag mailers are 35% recycled. Both reduce fuel use due to lighter shipping weight and are 100% recyclable at your local recycling center.

 

Bubble wrap

Bubble wrap, which is being phased out, and padded envelopes are used sparingly. Their lightweight nature results in a small savings in fuel, which means lower carbon emissions.

 

Shredded corrugate - 100% reclaimed, 100% recyclable

Not all of the boxes we receive are suitable to be reused for shipping. In this case, we shred them to use as fill in packages. Shredded corrugate can be recycled anywhere corrugate is accepted.

 

Geami paper - 60% recycled, 100% recyclable

A revolutionary protective packaging system, Geami starts as a roll of recycled and recyclable Kraft paper that is die-cut with thousands of slits that expand into hexagonal cells to form a 3-dimensional wrapping and cushioning material. Geami paper can be recycled with your regular newspapers.

 

Recycled-content catalogs - 30% recycled, 100% recyclable

We source our 30% post-consumer waste paper from recycled paper and a sustainable forest managed by the Program for the Endorsement of Forest Certification (PEFC©). PEFC is the world’s largest nongovernmental organization that promotes sustainably managed forests. Like FSC, PEFC ensures we’re using the highest-quality paper at the lowest possible environmental cost. Catalogs are 100% recyclable anywhere magazines are accepted for recycling.

Environmental benefits are calculated based on research done by the Environmental Defense Fund, Conservatree and other members of the Paper Task Force, independent of PEFC. Click here for more details, including our support of reforestation efforts.


 
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