Shipping Information

Shipping & Rates

All orders placed by 3:00PM MST will be processed the next day. ships to addresses in the United States, U.S. Territories and U.S. military installations. Shipments may be shipped by a variety of carriers, shipping rates will vary. U.S. Mail is our primary deliver method but may use alternate ground shipping methods for oversized items. Orders shipped to P.O. Boxes will ship via U.S. Mail. If you have questions please contact us at 1-877-989-6321.

UPS is unavailable to the following destinations: U.S. Territories, U.S. military installations and P.O. Boxes.

For oversize/bulky orders, shipping rates may vary. Gaiam Customer Service will contact you to provide a shipping quote for approval (or you may call 1-877-989-6321).

Shipping and handling charges for your online order will be calculated based on the weight of the products being shipped.

UPS Service

UPS 2nd Day orders of in-stock items shipping within the 48 contiguous United States will arrive within 2 business days after being shipped (excludes weekends and holidays).

** UPS 2nd Day shipping for orders over 10 lbs. may require additional shipping charges. Some items cannot be shipped via UPS 2nd Day service. For same day shipping, UPS 2-day orders must be submitted by 12:00 pm MST.

Oversize Charges

Because some large items are bulky and heavy, our cost to ship them is higher than for other items. Therefore, we have added a delivery surcharge; this charge is stated in the product's description and is in addition to regular delivery charges.

Same Day Shipping

Our goal is to ship all orders within 1 business day . For expedited orders ( UPS 2nd Day Service) : Orders must be submitted by 12:00 pm MST / 2:00 pm EST in order to ship the same day.

Freight Truck (LTL) delivery

We work with a variety of shipping companies to ensure the delivery of your order at the lowest cost to you! This is why your order was shipped via Freight Truck (LTL) instead of carriers like USPS, FedEx and/or UPS

What is Freight Truck (LTL) delivery?

LTL stands for ’Less-Than-Truckload’ for a domestic shipment of pallets through a freight truck . By consolidating your order on pallet(s) and shipping via this method, we are able to keep your shipping costs low as opposed to billing you for multiple boxes/shipments. Depending on the number of pallets being shipped, more than one shipment may be necessary. LTL Shipments can be delivered to a home or business address.

As for any shipment, the cost of shipping pallets is based on the weight, number of pallets, distance, and if any other extra services are required for delivery.

When should you expect delivery?

Orders shipped via Freight Truck (LTL) usually can take up to 14 days for delivery. The freight company should contact you prior to delivery to schedule an appointment. These shipments are generally delivered with the following options; If you require one in particular , please let us know right away:

  • Lift Gate / Curbside Service: The truck used for delivery is equipped with a lowering mechanism called a lift gate to lower the item(s) curbside or equivalent. You will be responsible to move the item(s) from there.
  • Tailgate Delivery: The truck is parked at the nearest/safest location close to the delivery address . The delivery team is then responsible to move the item(s) to the tailgate (back) end of the truck. The customer receiving the product is responsible to unload item(s) from the truck. If this option is chosen and the customer is not able to remove the product(s) off the truck, re-delivery, storage and other service fees may be incurred.

Any questions? Please reach out.

Or / 877-989-6321