Gaiam wants you to be 100% happy with your purchase experience. We hope you love everything you receive from us, but if you’re less than 100% satisfied, you may return or exchange any item at any time for any reason.
Instructions to Return Items:
Fill out the return info on the back of your order form. Can’t find your order form? Download a copy of the return form.
Want to exchange it? Let us know what you want and we’ll ship replacement products free – even if you add more items to your replacement shipment! (Oversize shipping charges may apply)
Option 1 | Use your preprinted UPS Return Label™ to return the order. Peel and stick the label found in your package to your box, then drop it in the mail. Return shipping will be automatically deducted from your refund. See the chart below for costs. Many customers find this is the most convenient, inexpensive option.
If we sent the wrong item or it arrived damaged, return shipping’s on us!
|Up to 2 lbs||2.1 to 10 lbs||10.1 to 15 lbs|
Option 2 | Return the order yourself via USPS, FedEx or any other traceable method. We encourage you to insure your package.
Please send it to:
Gaiam Attention: Returns 4638 East Shelby Drive Memphis, TN 38118
Please allow 14 days for us to receive and process your return. Original shipping and handling fees are not refundable. We'll credit or refund the value of the items returned and any taxes you were charged less the original shipping charges and UPS Return Label return charge, if you choose this option. Please contact Customer Relations for more information regarding our return policies. Credit card adjustments should appear within two billing cycles.
- Within 6 months of purchase, we will refund the original form of payment for online and phone purchases. Credit card refunds should appear within 5 to 10 business days on your online statement after they are processed.
- After 6 months, a Gaiam.com Store credit will be issued
Purchased a Gaiam product through one of our retail partners? If you need to return or exchange a Gaiam product you purchased at one of our retail partners, please return it to the store where it was originally purchased.
Questions? Contact a customer care team member anytime. firstname.lastname@example.org (877) 989-6321