Frequently Asked Questions
Placing an Order Placing an order with Gaiam is easy. Either make your purchase on Gaiam.com or simply call 1-877-989-6321 to place an order with a member of our customer care team. Please note that orders cannot be modified after they are successfully submitted.
Finding Items Either enter the product number or keywords for the item that you are interested in purchasing into the search box by clicking the magnifying glass on the top right of the page, next to the shopping cart, or simply browse through our categories and use refinements under the “Filter” tab to narrow the results down to products that fit your needs. Click on the image of the item you would like to learn more about to get to the product detail page. Here you will find additional imagery, product description, available colors and sizes, customer ratings, and reviews.
Adding Items to Your Shopping Cart When you are ready to make your purchase simply select size and color (if applicable) and click the “add to cart” button. If you would like to continue shopping, just select any of the category tabs at the top of the site or on the Gaiam logo to get back to the home page.
Checking Out You can access your shopping cart simply by clicking on the cart link at the top right of the site. Review the items in your cart to make sure they are correct and make any changes necessary. You can update quantities and remove items from your shopping cart here. When you are satisfied with your selection, click the “checkout” button.
Secure Online Shopping Our website is secure and encrypted to protect any information you enter while ordering. We use the latest security measures to ensure your information is protected.
Enter a Shipping Address Provide the address to where you would like us to ship your order. If the billing address differs from your shipping address, please uncheck the box that states “use this address for billing” below the address fields.
Multiple Ship-to's: We do not accept multiple shipping addresses for orders placed on Gaiam.com.
Choose Your Shipping Method Select the appropriate shipping method for how quickly you would like to receive your order. We offer Standard Ground/USPS service and UPS 2-day service.
Provide Payment Method We accept Visa, MasterCard, American Express and Discover with a billing address in the United Sates. You may also use a Gaiam Gift Certificate as a method of payment. Enter your gift certificate code in the Billing step of checkout. If you are using a debit card, your bank may deduct or set aside the necessary funds to cover the order for a period of up to 5 business days. Gaiam does not collect payment until the order has been shipped from our fulfillment center. Please note that the billing address for your credit card has to be within the United States.
Review and Submit Your Order We accept Visa, MasterCard, American Express and Discover with a billing address in the United Sates. You may also use a Gaiam Gift Certificate as a method of payment. Enter your gift certificate code in the Billing step of checkout. If you are using a debit card, your bank may deduct or set aside the necessary funds to cover the order for a period of up to 5 business days. Gaiam does not collect payment until the order has been shipped from our fulfillment center. Please note that the billing address for your credit card has to be within the United States.
Sales Tax We charge sales tax for orders shipping to California, Colorado, Illinois, New Jersey, New York, Ohio, Pennsylvania,Tennessee or Texas. This will automatically be added to your order.
Redeeming a Coupon/Promotional Code Any promotional offer code should be entered in the shopping cart.
Order Status If you are a registered user, you can check your order status any time by clicking the "My Account" link at the top of the site. You will also receive an order confirmation email within minutes of submitting an order and a ship confirmation email with a tracking number when the order is processed and shipped.
Gift Packaging We do not offer gift wrapping and packaging options at this time.
Order Ship Time In-stock items typically ship within 1 business day of order placement. If an item ships directly from the manufacturer, its extended lead time will be stated in the product description.
Order Delivery Time Unless an alternate method is chosen, the typical delivery time via Standard Ground/USPS is 5-10 business days. For includes Shipments to Alaska, Hawaii and U.S. Territories, please allow about 10-15 business days.
APO/FPO Shipments We do ship to APO/FPO addresses. Please allow up to 3 weeks for delivery.
Oversized Shipping Charges Because some large items are bulky and heavy, our cost to ship them is higher than for other items. A surcharge is added to these items and will be noted on the product page as well during the checkout process. This charge is in addition to regular delivery fees.
Shipments Outside of the U.S. At this time we only ship to the United States, its territories. For product selection and availability outside of the U.S. please contact the nearest Gaiam International Partner.
Purchasing a Gift Certificate You can purchase a gift certificate online by searching “gift certificate” in the keyword box on the website or by clicking here. You can also purchase a gift certificate by calling our customer service team at 1-877-989-6321. A gift certificate will be emailed to you or your intended recipient.
Redeeming a Gift Certificate If you are making your purchase online, you may redeem your gift certificate by entering the gift certificate number during Step 2 of the checkout process.
Emails & Catalogs
Email To unsubscribe from our email list or to request fewer emails, please click the unsubscribe link at the bottom of an email you received from us. To update the email address that we have on file for you, please log in to your Gaiam.com account and update your email address in “My Information”. Contact firstname.lastname@example.org with any questions.
Catalog As of May 2015, Gaiam no longer prints and mails catalogs.