Ordering & Payment Information
Online (24 hours a day, 7 days a week): Ordering online is safe, easy and convenient. Once you have decided upon a product or products, simply click on the "buy now" button. When you are done shopping, fill out all billing and shipping information and then submit your form.
Toll-free phone at 877-989-6321 (24 hours a day, 7 days a week) : (Canadian customers, call 1-800-482-3747) Our customer service agents are available to answer any of your order or product questions. (Weekdays 7 a.m.- 7 p.m. MDT) If you need assistance outside of the hours listed above, please leave a detailed message and we will return your call within 24 hours.
Toll-free fax to 800-456-1139 (24 hours a day, 7 days a week): Please include phone number, fax number and e-mail address on all faxes so that we can confirm receipt of your order. Please remember to add the appropriate shipping and handling and sales tax charges.
Mail: To place your order by mail, include your completed order form with product numbers, styles and quantities. Also include a credit card number, personal check or money order payable to Gaiam for the total amount of charges including shipping and handling, gift wrapping fees, oversize charges and sales tax if applicable.
833 W South Boulder Rd.
PO Box 3095
Boulder, CO 80307-3095
Orders placed online that are shipped to Colorado, Ohio or New York will be charged sales tax. Phone, fax and mail orders sent to Colorado, Ohio or New York must also charge appropriate state sales tax.
Methods of Payment
We accept Discover, MasterCard, Visa, and American Express credit cards. We also accept Checks and Money Orders by mail only.
ATTENTION DEBIT CARD USERS:
When using a debit card, your bank may remove or set aside the necessary funds to cover the order for a period of up to 5 business days. Gaiam, Inc., does not collect payment until the order has shipped from our fulfillment center.
Currently we are only able to ship to the United States and its territories via Gaiam.com. We can fulfill any Canadian orders through our toll-free customer service line.
Please call us toll-free at 1-800-482-3747 to place an order shipping to Canada.
The shipping option for orders to Canada is Parcel Post International mail. Delivery time is 2-3 weeks. Our shipping costs to Canada depend on the weight of the order. Please call us toll-free at 1-800-482-3747 for shipping quotes and other information. Duties and taxes are assessed by Canadian customs. We cannot tell you in advance what these fees might be nor do we assume any responsibility for these fees. You will be responsible for these fees and notified at the time of delivery the amount due.