Frequently Asked Questions
Emails & Catalogs
Placing an Order
Placing an order with Gaiam is easy. Either make your purchase on Gaiam.com or simply call 1-877-989-6321 to place an order with a member of our customer care team. Please note that orders cannot be modified after they are successfully submitted.
Either enter the product number or keywords for the item that you are interested in purchasing into the search box or simply browse through our categories and use refinements on the left hand side to narrow the results down to products that fit your needs. Click on the image of the item you would like to learn more about to get to the product detail page. Here you will find additional imagery, product description, available colors and sizes, customer ratings and reviews.
Adding Items to Your Shopping Cart
When you are ready to make your purchase simply select size and color (if applicable) and click the “add to cart” button. If you would like to continue shopping, just select any of the category tabs at the top of the site or on the Gaiam logo to get back to the home page.
You can access your shopping cart simply by clicking on the cart link at the top right of the site. Review the items in your cart to make sure they are correct and make any changes necessary. You can update quantities and remove items from your shopping cart here. When you are satisfied with your selection, click the “checkout” button.
Secure Online Shopping
Our website is secure and encrypted to protect any information you enter while ordering. We use the latest security measures to ensure your information is protected.
Enter a Shipping Address
Provide the address to where you would like us to ship your order. If the billing address differs from your shipping address, please uncheck the box that states “use this address for billing” below the address fields.
Choose Your Shipping Method
Select the appropriate shipping method for how quickly you would like to receive your order. We offer Standard Ground/USPS service and UPS 2-day service.
Provide Payment Method
We accept Visa, MasterCard, American Express and Discover. You may also use a Gaiam Gift Certificate as a method of payment. Enter your gift certificate code in the Billing step of checkout. If you are using a debit card, your bank may deduct or set aside the necessary funds to cover the order for a period of up to 5 business days. Gaiam does not collect payment until the order has been shipped from our fulfillment center. Please note that the billing address for your credit card has to be within the United States.
Review and Submit Your Order
Check the accuracy of the information entered and make any adjustments. When you are ready, click the “PLACE ORDER” button. Once your order is placed we will send you a confirmation email summarizing your order and a ship confirmation email notifying you when your order has shipped from our warehouse.
We charge sales tax for orders shipping to California, Colorado, Illinois, Ohio, New Jersey, New York, Tennessee or Texas. This will automatically be added to your order.
Redeeming a Coupon/Promotional Code
Any promotional offer code should be entered in the shopping cart.
If you are a registered user, you can check your order status any time by clicking the "My Account" link at the top of the site. You will also receive an order confirmation email within minutes of submitting an order and a ship confirmation email with a tracking number when the order is processed and shipped.
Order Ship Time
In-stock items typically ship within 1 business day of order placement. If an item ships directly from the manufacturer, its extended lead time will be stated in the product description.
Order Delivery Time
Unless an alternate method is chosen, the typical delivery time via this method is 5-10 business days. This includes Shipments to Alaska, Hawaii and the U.S. Territories might take a little longer.
We do ship to APO/FPO addresses. Please allow up to 3 weeks for delivery.
Oversized Shipping Charges
Because some large items are bulky and heavy, our cost to ship them is higher than for other items. A surcharge is added to these items and will be noted on the product page as well during the checkout process. This charge is in addition to regular delivery fees.
Shipments Outside of the U.S.
At this time we only ship to the United States, its territories. For product selection and availability outside of the U.S. please contact the nearest Gaiam International Partner.
Gaiam wants you to be 100% happy with your purchase experience. We hope you love everything you receive from us, but if you’re less than 100% satisfied, you may return or exchange any item at any time for any reason.
*If your return order was placed before 8/25/2015, please click here
Option 2 | Return the order yourself via USPS, FedEx or any other traceable method.
|Please allow 14 days for us to receive and process your return. Original shipping and handling fees are not refundable. We’ll credit or refund the value of the items returned and any taxes you were charged less the original shipping charges and UPS Return Label return charge, if you choose this option. Please contact Customer Relations for more information regarding our return policies. Credit card adjustments should appear within two billing cycles.
Purchased at a store?
If you need to return or exchange a Gaiam product you purchased at a retail location, please return it to the store where it was originally purchased.
Contact a customer care team member anytime.
Please allow 14 days for us to receive and process your return. We’ll credit or refund the value of the returned items and any taxes you were charged (excluding original shipping charges), less the cost of the return charge, if you choose this option. Credit card adjustments should appear within two billing cycles.
Purchasing a Gift Certificate
You can purchase a gift certificate online by searching “gift certificate” in the keyword box on the website or by clicking here. You can also purchase a gift certificate by calling our customer service team at 1-877-989-6321. A gift certificate can be emailed to you or your intended recipient.
Redeeming a Gift Certificate
If you are making your purchase online, you may redeem your gift certificate by entering the gift certificate number during Step 2 of the checkout process.
Emails & Catalogs
To receive our email promotions (which are often exclusive!), please click here.
To unsubscribe from our email list or to request fewer emails, please click the unsubscribe link at the bottom of an email you received from us. If you experience difficulty, please contact customer service at 1-877-989-6321.
To update the email address that we have on file for you, please log in to your Gaiam.com account and update your email address in “My Information”. Contact firstname.lastname@example.org with any questions.
As of May 2015, Gaiam will no longer print and mail catalogs.
Love it? Wish something was different about it? We value your opinions and we welcome reviews of every product we sell on Gaiam.