Everything in our catalog and on our website is unconditionally guaranteed.
Please note the following instructions to help us quickly process your return:
Complete and detach the return form from your order receipt you received with your shipment and include with your return to ensure proper credit. Fill in the quantity and the reason code. If you received the item(s) as a gift, please also complete the fields related to gift orders.
If exchanging items, simply indicate the items for exchange on the return form and we will ship the replacement items or any additional purchase with no shipping charge (oversize charges may apply).
Items may be returned using the following methods:
Option 1: Return with SmartLabel™:
Attach the label printed on the order receipt and drop your package in a mailbox, give it to your postal carrier or take it to the post office.
When using the SmartLabel, you don't pay postage up front. The shipping charges back to us will be deducted from your merchandise credit/refund. There will be no return charge if we sent the wrong item or if it arrived damaged.
SmartLabel return charges are as follows (they will be deducted from your order refund automatically):
Up to 2 lbs
2.1 to 10 lbs
10.1 to 15 lbs
$5.50
$8.50
$12.50
Please note: Not all orders will be eligible for return by SmartLabel. This generally applies to heavy or bulky items, or items that may ship directly from the manufacturer. If your order is not eligible there will be no SmartLabel provided on the order receipt. In this instance please follow the "return on your own" instructions below.
Option 2: Return on your own:
Ship your package back via insured mail, FedEx or any other traceable method to:
Gaiam
Attention: Returns
5455 West Chester Road
West Chester, OH 45069
Please Note: If you purchased a Gaiam product at a retail location and need a return or exchange, please take it to the store where it was originally purchased. The address above is only for returns and exchanges of products purchased from
our website or one of our catalogs.
Merchandise credit: Please allow 14 days for us to receive and process your return. We'll credit or refund the value of the items returns and any taxes you were charged (excluding original shipping charges), less the cost of the SmartLabel
return charge, if you choose this option. Credit card adjustments should appear within 2 billing cycles.
Terms of Use 
© 2009 Gaiam, Inc. - All Rights Reserved
